Citadel Credit Union: Banking Owned by the Community

by | Sep 9, 2022 | Business Services, Montco Chamber

Founded

1937

Mission

Our goal is to help strengthen and grow businesses, families, and our local communities. Our fundamental goal is to serve our members and help them build financial strength.

How To Find Them

2560 West Ridge Pike
West Norriton, Pennsylvania 19403

(800) 666-0191

citadelbanking.com

Citadel Credit Union is a community-based credit union with multiple locations throughout Montgomery County. Formerly known as Lukens Employee Federal Credit Union, Citadel was founded in 1937 by the employees of Lukens Steel in Coatesville, Pennsylvania. They opened their first branch in Montgomery County in 2014 and currently have 24 locations across Montgomery, Chester, Philadelphia, Bucks, and Delaware counties. Montco Happening recently named Citadel “Best Credit Union” in Montgomery County.

As a credit union, Citadel is owned by its members, not shareholders. They are not-for-profit, meaning money earned goes back to members in the form of better rates and lower fees. Citadel offers competitive rates and ensures that they meet their members where their financial needs are. They offer banking services at both the personal and business level, including everyday banking services such as checking and savings accounts, as well as other services such as loans and credit cards. Citadel also has an investment division that is comprised of advisors that can assist with financial planning.

In August of 2022, they launched a dedicated business banking team to assist local businesses. Through this new endeavor, Citadel will be able to assist businesses with other services such as payroll, remote deposit capture, and much more, allowing for local businesses to strengthen and grow.

What sets Citadel apart from typical banks is that they are member-focused. The service that a member of Citadel receives differs from what they would receive at another bank. Jessica DiDonato, Manager of the West Norriton branch, states “At a bank you’re another number, another customer. Here, we truly are invested in our members, and how we can help them.” Through all the services Citadel provides, a member is always treated as more than just a customer.